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FFXIV hits 325,000 simultaneous logins and incoming AFK kick

By on Sep 6, 2013 at 6:46 pm, in FFXIV, FFXIV Exclusives, News, Patch Notes  |  Comments: 2 comments

This morning, Yoshi made this post announcing the result of the September 4 maintenance along with SE’s immediate plans for further server and system improvements. Here is your tldr takeaway:

  1. Individual server size boosted to 7,800 – monitoring for lag.
  2. 325,000 users logged in – a pretty impressive number for a game that hasn’t even been available to buy for the past week.
  3. Incoming “substantial” amount of new servers, a third duty finder group (that’s a 50% increase right there from where we are now), and AFK kick, all of which should help enormously with logging in and running instances.
  4. Transfers: whether free or paid we will have to wait and see, but likely for a small fee from more populated to less populated servers – what this means is that if your group is currently split on two worlds, there is a very good chance you could join each other on one, and failing that, all transfer to a new server.

So what does it all mean for me, you ask?

Hopefully those who enjoyed the beta and were actually able to play through headstart will find themselves logging in a lot more, and those who haven’t even been able to download the game will have a chance to try it out soon.

I’ve played a lot of MMOs and FFXIV is the first thing I’ve laid my hands on in a long time that has me excited for the genre. The experience thus-far could only be described as bittersweet in that it is actually fun, runs great and looks absolutely beautiful, but has required jumping through ridiculous hoops and a lot of patience to actually log in to play.

No doubt SE is walking a fine line here and they have a long way to go to win back consumer confidence but the recent communication and changes are a big step in the right direction. Hopefully the game will be available for purchase again soon  – so don’t give up! – but I have to say it is fairly impressive that they are still not selling it for the benefit of those currently playing, especially knowing the box sales they could do if they opened it up right now with people clawing the doors down to get in. That, along with balancing the number of servers for the long term without requiring too much of the dreaded “server merge” post free play time will all test SE’s business and customer relations savvy. I think we can all agree, at least, that Yoshi’s heart is in the right place and he has created a heck of a game.

The bottom line is: time will tell. So far for me, the promise has outweighed the headaches, and with 2.1 on the horizon, I’m excited about what is to come.

Let me know what you think in the comments section below!

9-6-2013 11-22-09 AM

Further Server and System Improvements

As we continue to address server issues, I would like to follow up on my previous announcement regarding the measures being taken to improve this situation.

With the maintenance completed on September 4, we have increased the number of concurrent connections allowed across all Worlds by roughly 60,000 users. For the time being, however, we believe it necessary to maintain login and character creation restrictions, even though they have inconvenienced many of our players.

With the exception of recently added Worlds, each World can now support 7,300 to 7,800 simultaneous logins. Further increasing this limit runs the risk of causing severe lag in all zones. We will continue monitoring server loads to ensure a stable playing environment as we move forward with our plans.

Following the increase in server capacity, we reached 325,000 simultaneous logins, and we anticipate that this number will only increase. Therefore, as our development and operations teams continue to work towards a full-scale upgrade of our servers and systems in order to accommodate more players, we will continue our suspension of digital sales of the game.

During this time, we will be monitoring connections during peak times for each data center. Once we have confirmed that all Worlds and the zones within them are stable, we will continue to monitor server loads and populations in real time as we prepare to upgrade our servers and make other extensive improvements.

The following is a general outline of our major goals to improve overall server and system stability. Specific details will be announced as soon as they are available.

1. Substantially increase the number of Worlds.
2. Create a third duty finder group to further alleviate server stress.
3. Increase the number of servers used for instances.

Even with the increased capacity of all Worlds, the number of simultaneous logins is still reaching the limit. Because increasing server capacity further would result in significant stress to individual zones, frequent restrictions on character creation have been necessary for the most heavily populated Worlds.

Furthermore, since simply adding new Worlds would heavily stress the Duty Finder system, a significant increase to the number of Worlds will be accompanied by the creation of a third Duty Finder group for each data center. We will also increase the number of servers used for instances. We believe these steps will allow for a marked increase in the number of concurrent connections our servers can maintain.

With that said, we have also noticed that many players are leaving their characters idle in game due to the login restrictions we have set in place to maintain server stability. In response to requests to address this issue, we are working to implement a feature that will automatically log out characters that are idle for a prolonged period of time.

The above improvements are scheduled to be implemented next week. We will make an announcement at the beginning of next week with further details.

4. Commence World transfer service.

In addition to our above plans to improve server stability, we will begin service for World transfers. Players who were unable to join their desired World due to character creation restrictions will now be able to move to a World of their choosing.

We realize many players would like to play together with their friends, and preparations for the World transfer service are a top priority. We are also working towards resuming digital sales for those who had planned to purchase the game but were unable to do so.

5. Begin large-scale improvements for long term operations.

Next year will see the PlayStation 4 release and another influx of players. In order to ensure the best experience for all of our customers and customers-to-be, we are carefully monitoring our operations as we continue planning extensive changes to improve the game.

Again, we sincerely apologize for any inconveniences caused by the current restrictions to logins, character creation, and digital sales. I assure you that our entire company is working tirelessly to improve your gaming experience, and we hope we can count on your continued support.

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida