Yesterday RIFT‘s forums brought us two interesting updates. One thing that many players are worried about with the coming of free-to-play in patch 2.3 is the fact that F2P games often bring with them an influx of new players who sometimes assist in bringing down the overall maturity and quality levels of in-game chat channels and the community as a whole. It’s an unfortunate fact that more players generally equals a greater chance of more bad apples, so to speak.
Some of our RIFT shards, unfortunately, have already began to see a sharp decline in the quality of discussions held in in-game chat channels, so this worry is something that the Trion team luckily seems to be attempting to keep an eye on.
Originally posted by Elrar (Source)
We know more people means more conversation will be occurring in the chats, we also know that not all of this conversation will be good or within the expectations of our Code of Conduct.
This is not a new discussion, but given the influx of players we’re seeing now & anticipating the community will only continue to grow after June 12 we wanted to try and address this with an elegant solution.
For 2.3, or as soon as we can after, we’re currently exploring the implementation of pre-moderation in the form of a Chat Squelch.
Keeping it simple: if a player is reported a certain number of times in a certain period of time they will be prohibited from typing in public chat channels until their chat suspension expires.
We need to work through the details & make sure it cannot be abused – that’s all still being laid out.
Please know – Customer Support does take abuse of Chat Channels and violations of the Code of Conduct very seriously, however, given the nature of chat and the time it could take an agent to respond to a complaint it’s understandable why some perceive that no action is being taken.
Our Game Master’s cannot be in every public chat channel at once, but it’s features like these we hope to develop and use to empower you to help us keep Telara a fun, friendly & safe place for everyone!
We also found out that in 2.3 we’ll be getting Infinity Stone vouchers that can be traded between characters that are on the same account. With all reputation items and gear becoming Bind on Account, the addition of vouchers seems like the logical next step to help players gear up alts a little quicker.