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By on Sep 13, 2012 at 4:49 pm, in News, TERA  |  Comments: No comments yet

Originally posted by Minea (Source)

Hello, folks! As we work towards next week’s server merges, we have more details on some of the most asked questions and new information to share. We will continue to update you as more become available. We are excited for the positive changes it will create and our ability to be more interactive with our community.

In addition, the server merge process will free up the dormant names that have not been used since Open Beta Test. We also have a comprehensive FAQ page on server merges for quick and easy answers.

Name Appeal Process & Cosmetic Items

We have created a name appeal process that will help folks who are concerned with the character and guild names. We will publish the criteria after the server merge to prevent potential abusing, but please be assured that there will be an appeal process where this concern will be addressed based on several factors. As for the cosmetic items on extra characters outside of the 8 character slots, we want to do what’s fair and right, and will handle these on case by case basis with our Support team.

Character Slots and 7-day Timer for Level 6+ Characters

If you have more than 8 characters, you will need to choose 8 characters you wish to keep. There is no timer to delete the character that are level 5 or lower, but characters with higher levels will be put under a 7-day timer. If you have items that you want to keep on the extra characters, you can utilize the 7-day timer to organize inventory space and gold. You can put the level 6 and up character you want to keep under the 7-day timer, and log into the character you won’t be using in the future to transfer items/gold. After you’ve sorted them out, you can log out to the character screen, delete the character you won’t be using, then cancel the 7-day timer for the character you actually want to keep. As long as the extra characters are under the 7-day timer or are already deleted, you will be able to log in and play.

Still, we encourage everyone to sort everything out before the merge to avoid unnecessary work and confusion on the day of merge, and since the characters will be gone after the 7-day timer.

Next Political Cycle Will Begin Next Week

We will be disabling the political system at 6PM PDT tomorrow (Thursday, 9/13/12). This is to prevent the new registration period kicking in on Friday as we prepare for the server merges next week. We will be actively refunding the gold and Catharnach awards for the current vanarchs since their term got cut short, and the uncollected taxes will be mailed automatically.

Another point to note is that until new vanarchs are elected, we will manually enable all vanarch vendors in all zones for your convenience.

Celestial Hills is included in these changes so that all servers will have the same political cycles.

Known Issues

On the character select screen, sometimes the nameplate of a character shifts its location or fall off from the designated spot above the character’s head. But it does not have a functional impact such as preventing the character from entering the world, etc.

When replying to an in-game mail, the player cannot write a message back to the sender if the sender has changed his/her name. Parcels will be received correctly and COD’s will work as well.

By on Apr 16, 2012 at 8:36 pm, in News, SWTOR  |  Comments: 1 comment

Daniel Erickson was recently interviewed by NOWGamer and the topic of server mergers and transfers came up. Here is a small clip of what they discussed. For the full article, follow the link below.

“One of the problems we’re running into right now is kind of a classic MMO problem, which is that our overall population of players has not changed, but our peak concurrent users has changed,” Erickson told NowGamer following last week’s 1.2 Legacy update.

“As the game goes on and people relax a little bit, not playing the game 7-8 hours a day, you see a lot less crowds especially in certain places. Right now we’ve got our character transfer stuff underway on this side. It hasn’t rolled out yet – it will soon, to allow people to move to servers that will be better to their liking, get communities together. Long term we actually have to look at servers as a whole. The nice part about it is we have doubled how many people we can put on each server since launch. The down side is that at launch, because people were upset at the long queues we aired on the side of opening up more space. What that has now done is separated our player-base into a larger group.”

Erickson said that current server merging would have resulted in large queues with the 1.2 update.

Source: SWTOR: BioWare Reponds To Criticism, Server Merges Still Possible