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By on Sep 13, 2012 at 4:49 pm, in News, TERA  |  Comments: No comments yet

Originally posted by Minea (Source)

Hello, folks! As we work towards next week’s server merges, we have more details on some of the most asked questions and new information to share. We will continue to update you as more become available. We are excited for the positive changes it will create and our ability to be more interactive with our community.

In addition, the server merge process will free up the dormant names that have not been used since Open Beta Test. We also have a comprehensive FAQ page on server merges for quick and easy answers.

Name Appeal Process & Cosmetic Items

We have created a name appeal process that will help folks who are concerned with the character and guild names. We will publish the criteria after the server merge to prevent potential abusing, but please be assured that there will be an appeal process where this concern will be addressed based on several factors. As for the cosmetic items on extra characters outside of the 8 character slots, we want to do what’s fair and right, and will handle these on case by case basis with our Support team.

Character Slots and 7-day Timer for Level 6+ Characters

If you have more than 8 characters, you will need to choose 8 characters you wish to keep. There is no timer to delete the character that are level 5 or lower, but characters with higher levels will be put under a 7-day timer. If you have items that you want to keep on the extra characters, you can utilize the 7-day timer to organize inventory space and gold. You can put the level 6 and up character you want to keep under the 7-day timer, and log into the character you won’t be using in the future to transfer items/gold. After you’ve sorted them out, you can log out to the character screen, delete the character you won’t be using, then cancel the 7-day timer for the character you actually want to keep. As long as the extra characters are under the 7-day timer or are already deleted, you will be able to log in and play.

Still, we encourage everyone to sort everything out before the merge to avoid unnecessary work and confusion on the day of merge, and since the characters will be gone after the 7-day timer.

Next Political Cycle Will Begin Next Week

We will be disabling the political system at 6PM PDT tomorrow (Thursday, 9/13/12). This is to prevent the new registration period kicking in on Friday as we prepare for the server merges next week. We will be actively refunding the gold and Catharnach awards for the current vanarchs since their term got cut short, and the uncollected taxes will be mailed automatically.

Another point to note is that until new vanarchs are elected, we will manually enable all vanarch vendors in all zones for your convenience.

Celestial Hills is included in these changes so that all servers will have the same political cycles.

Known Issues

On the character select screen, sometimes the nameplate of a character shifts its location or fall off from the designated spot above the character’s head. But it does not have a functional impact such as preventing the character from entering the world, etc.

When replying to an in-game mail, the player cannot write a message back to the sender if the sender has changed his/her name. Parcels will be received correctly and COD’s will work as well.